We value your interest in our rentals. We respect and share your concern about privacy. To ensure you understand our policies and your options, we have prepared this policy to explain what information we collect, how we use it, and the safeguards we have in place to protect it. This policy may be updated from time to time, so check periodically for changes.
Information Collected by DUY Management, LLC
General Information:
We receive and store any information you enter on our website or provide to us in any other manner. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your rental preferences. You can choose not to provide information to us; however, most of the information we request is required for you to apply for a rental property, reserve a self-storage unit, or request a viewing.
Proxy information:
When you make a reservation for someone else through this website, we will request personal information and rental preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and rental preferences, as any access to view or change their information will be available only through your account.
We Protect Your Information:
We want you to feel confident about using this website to apply or request a viewing of our property, or reserve a self-storage unit and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. We implement a variety of security measures. Only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. We employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information. Following a transaction, your private information (credit cards, phone number, etc.) will not be stored on our servers.
Underage Restrictions:
This is a general audience website and does not offer services directed to children. Should we receive a request from a child whom we know to be under 13, we will use any personal information provided by the child for the sole purpose of responding once directly to that child's request and then will delete the personal information. If we otherwise gain actual knowledge that a child under the age of 13 has provided any personal information to us, we will immediately delete this information.
How Information May Be Used or Shared:
We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the Application(s). We use other information about you for the following general purposes: to provide you with the property, a self-storage unit and services you request; to provide you with your property booking confirmation and updates; to manage your account, including processing bills and providing rent notifications or property updates; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our services, and website; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection. This website may share your information with the following entities and circumstances: Trusted third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or contests, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to. Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website. You can tell when a third party is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners. Referring websites. If you were referred to this website from another site (for example, through a link you clicked on another site that directed you to this one), we may share some information about you with that referring website. We have not placed limitations on the referring websites' use of your personal information and we encourage you to review the privacy policies of any website that referred you here. In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us. When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Service and other agreements. You can choose not to provide us with any information, although it may be necessary to apply for a property, request a viewing, or book your self-storage unit.
Reviews, Comments, and Other Submissions:
We appreciate hearing from you. Please be aware that by submitting content to this website by electronic mail, postings on this website or otherwise, including any self storage service reviews, photographs, video, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "submissions"), you (a) grant DUY Management, LLC. and our affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such submissions throughout the world in Any media, now known or hereafter devised; and (b) grant us and our affiliates and sub-licensees the right to use the name that you submit in connection with such Submission, if they choose.
Contact:
Notices with respect to this website should be sent to:
DUY Management, LLC
700 Happy Valley Rd. Suite E
Glasgow, KY 42141
We will review and address all notices that comply with the policies above.
We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that you may be liable for damages if you make a false claim of privacy violations.
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